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Shipping & Returns

Goddess Hair Extensions is located in Gold Coast Qld, Australia. Our warehouse ships domestically and internationally as specified below:

AUSTRALIA - EXPRESS POST SHIPMENT OF HAIR EXTENSION PRODUCTS
 

Orders are processed and shipped via Express Post. Shipping charges are based on the total weight of goods ordered. 


Shipping Times depend on shipping guideslines specified by Australia Post. Please be sure to have a working email address assigned to your account to avoid delay in dispatch. You may also login to your account for further details. 

Exchange and Return Policy

You may exchange your hair within 10 days as long as hair is unworn and still tied up in its original form of twisties and packaging, this is for hygenic purposes, we will not accept hair back if we believe it has been taken out of its original state and re twisted. You must email us to confirm the return or colour swap. Customer pays for the shipping of a return or exchange, submitting a few pictures is advised for best results and colour match. A 10% administration and re stocking fee applies for returned items that comply with our policy.

What is your policy if I order the wrong colour hair? Is it possible to exchange my hair extensions after receiving them ?

We are well aware that some people may have uncertainties when it comes to colour matching their hair to the colours shown on the website. Due to settings that differ on every computer some colours may not appear the same as they are uploaded onto the site from our end. In most cases though, our colours are pretty accurate. Our policy allows for you to exchange your hair extension product within 7 days, so long as you return it to us unopened and untied. It is imperative that the hair is still its original packaging with all the twisties intact. We would simply ask that you include in the envelope you return the hair to us, a self addressed express post bag along with a note to confirm the colour number you were wanting to exchange it for. It is very important that you please keep your tracking number for the return in a safe place to reference on the off chance it gets lost on its transit back to us. If this does occur we can not be responsible for the replacement of the hair.

Due to the fact that we are selling 100% human hair we must be extremely vigilant in the case of returns, as you should appreciate. As though we know you would love to open up the package and give the hair extension product a whirl and it could be very tempting– it is unsanitary to expect us to turn around and resell this hair after someone else has worn it, thus we ask you use the same respect you would expect for yourself and fight the urge to open the package if you see that it is clearly not the correct colour for you. The hair has been packaged in a fashion that is extremely difficult to put back into its twist ties, so essentially we know when it has been repackaged. Don’t fret, there is hope. Contact our helpful customer service line and they can instruct you on how to safely tone or deposit colour to your hair extensions if you have made this mistake already.

A much better idea is to avoid the hassle of this drama entirely. We are eager and happy to advise our customers on what we feel in our professional opinion would be the best match for your hair. All we need is for you to do is send a couple recent pictures of yourself (in different lightings preferably) Though we do our best to capture an accurate portrayal of our hair extension colours, as do all hair extension retailers, there may be a slight variation to shade from computer to computer.If there is any doubt as to the accuracy of your choice please contact us and we will assist you happily.

 

INTERNATIONAL SHIPMENT OF HAIR EXTENSIONS

All international items are shipped by DHL for a flat rate of $25 and can expect delivery of about 3-8 business days to receive your item. Tracking available upon request or log in for shipment update.

 

Please note that due to some international rules and regulations, human hair cannot be shipped to some countries. Please verify with your local customs department for specific detail requirements on shipping human hair to your country. You can also email us at goddessclipinhairau@gmail.com#mce_temp_url#

Flat Rate International Shipping for $25.00 is a promotional offer and pertains again to the purchase of Hair Extensions, Applicaion Tools and Accessories . Sorry we can not send products from the Everescents range or our spray remover to International destinations due to customs regulations. The flat rate international shipping is limited to purchases with a combined weight of 5kg.