Is it human hair? Where is it from?

Goddess Hair Extensions prides themselves in sourcing the industrys best human hair for their extension sets, and hair pieces. 100% remy grade human hair extensions by Goddess are of a European Blend which means that they have combined Asian and European Hair to bring you the best of both worlds, strength, durability and shine.

Will people be able to tell it's not really my own hair?

Not likely. Our clip in hair extensions are mostly placed to blend under your existing hair. So long as you have matched up the colour appropriately and followed directions pertaining to application you will note that the Goddess Range gives a discreet and undetectable coverage.

Correct maintenance is key to keeping your hair extensions in top shape. Care instructions for our hair extension range are outlined on our website, noted within our packaging and throughout our copy. It is no secret that if you essentially “trash” your extensions – no matter what quality they are, they will lose their life span quicker than if you followed direction for proper care and maintenance. Dependent on how often you wear them, whether you opt to purchase the correct looped brush, a hanger for storage and purchase hair care products specifically formulated for hair extensions will all gauge how well your hair extensions look after multiple use. Out of the box and onto your head, they will look fabulous. We give you handy styling tips so you know how to divide and tease your hair for discreet application and coverage as well as how to apply the clips to your scalp firmly. If you follow our care and maintenance instructions, you will find they will continue to look natural. If you see your hair extensions as an investment into a gorgeous new you, why not spend just a little extra assuring you have everything you need. Visit our Hair Care, Application and Tools section for information regarding our Looped Brushes , Hair Extension Hangers and Hair Care Range.

What if I order the wrong colour? Can I exchange my hair extensions ?

Yes, of course, We can exchange your item for you within 7 days, as long as it's unopened and untied and still in its original packaging. We would simply ask that you include a self addressed express post bag inside with your returned item, along with a note to confirm the colour number you were wanting to exchange it for. Make sure you note the tracking number of your return as you will be responsible for the hair if it is to get lost back in transit to us.

We must be vigilant in the case of returns as though we know you would love to open up the package and give the product a whirl – it is unsanitary to expect us to turn around and resell this hair after anyone has worn it. The hair is extremely difficult to put back into its twist ties, so essentially we know when it has been repackaged. Don’t fret, there is hope. Contact our helpful customer service line and they can instruct you on how to safely tone or deposit colour to your hair extensions.

To avoid the hassle of this happening, we advise our customers to send a few recent pictures of themselves (in different lightings preferably) showing your hair colour so we can recommend the appropriate colour for you. Though we do our best to capture an accurate portrayal of our hair extension colours, as do all hair extension retailers, there may be a slight variation to shade from computer to computer. This has to do with your actual computer settings and how it displays colour. If there is any doubt as to the accuracy of your choice please contact us and we will assist.

What if I wanted to get a full head 6 piece set that has streaks in it, but don't have streaks myself, will it look odd?

A lot of people opt to purchase from our highlights and 2 tone range. Why? It is far less expensive than going through the process of highlighting their own hair at the salon. Far less damaging. And with clip ins – well if you are one of those non committal types, it is great! We do suggest that if you are to go this route that you go for a mixed colour that is close to what you already have – either on the dark or the light scale. Pick a length that is not too much longer than your existing hair when selecting streaked sets, especially if it is a colour much different to your own. You will want the blend to look natural, so keep this in mind. Course all hair extensions can be cut to shape – the primed hair extension customer no doubt would bring hers to the beauty salon for a cut to shape. This is usually advisable when dealing with highly layered hair styles.

Can you blow dry, hot iron or curl the hair?

Yes you may. As the hair is 100% human remy grade hair, you are able to treat the hair as you do your own. Just as your own hair is susceptible to damage through overprocessing with hot hot irons and curling tongs – thus so will your hair extensions. Any website stating that it is completely safe to hot iron your hair extensions on the highest heat are truly doing the product an injustice. It is advised that one use the hot iron cautiously on a lower setting to optimize the lustre and sheen for repeat use. Our hair extensions are already straight so won’t require the heat necessary for straightening a curly head of hair. Try not to overdo it with the use of product as it is usually unnecessary and don’t ever have the hot iron take place of your looped brush. The looped brush does a stellar job at combing/brushing any tangles that may appear through extended use. The looped brush protects the hair follicle from breakage and should be used first before any attempt is made in styling the hair.

How long do the Goddess Hair Extensions last for?

Typically again this has to do with proper care and maintenance. You will research online and see claims of 6 months up to 12 months life span. We have found that with proper care and maintenance our clip on extension sets should last up to 12 months. As our products come standard with a double layer of hair per extension weft, they have been designed to last a lot longer than single weft extension sets which tend to molt quicker.

Will the Full Head Extensions Set be enough hair to cover my whole head? Will I have to buy 2 full sets?

The Full Head Extension Set has been created to optimize and cover an entire head. In most cases, this is more than enough hair. As a matter of fact, many customers contact us to tell us that they don’t use all of the pieces in one outing. For those suffering from thinning hair, it is best to get in touch with one of our Goddess Representatives for advise. We have additional products that may be suitable to wear alongside the 6 piece set. This really has to do with identifying the main area of concern. The TCP is a very useful, full coverage in one hair extension piece. This piece is worn across the crown area of the head, and has 3 rows of hair which will span from ear to ear around the back. Another helpful hair piece is the top hair piece which is specifically created to address thinning on the top of the head and throughout sides and back. Any number of our products can be worn in unison to achieve the thickness you are after. Just take care when applying the clips to your head, that there is enough hair to hold your extension piece in place. Any questions – don’t hesitate to call!